What is FRIDAI?
FRIDAI is an AI business assistant built for brands and small businesses, combining an AI knowledge base, automated customer service and social engagement.
Which platforms does FRIDAI support?
DMs (Chat): Instagram, Facebook Messenger, LINE Official Account, WhatsApp, Telegram, Discord and website chat; Threads DMs are annual only. Comments (Social): Instagram, Facebook, Threads, YouTube and LinkedIn. Posting (Post): Instagram, Facebook, Threads, LinkedIn, YouTube, X and TikTok. X comments and DMs are a separate X all-in-one plan.
Can I operate FRIDAI from Claude or ChatGPT?
Yes. FRIDAI MCP connects Claude, ChatGPT or Codex to your FRIDAI account, so you can just say what you need: edit your notebook and reply settings, check messages, manage auto-posting, and schedule a whole batch of posts at once. If you only use ChatGPT, open the FRIDAI Account MCP Settings page in your dashboard and click “install the FRIDAI plugin in ChatGPT with one click.” It works with any active paid account — no API keys to handle.
Can I use it without coding?
FRIDAI is simple enough for anyone, in any industry — no tutorials, no juggling platforms, no new software to learn. If you can type, you can run it. Describe your tone, style and rules in your own words, and FRIDAI takes it from there.
Do I have to write the knowledge base myself?
You can maintain it yourself, or let FRIDAI organize your existing posts, comments, DMs, website and documents.
How soon can I get started?
Live in 10 minutes: connect your accounts and build your knowledge base in one click (it scans your posts, comments, DMs, website, links and documents) — then go live.
Will my account get banned? Is it safe?
DMs, comments and posts all run on each platform’s official APIs. Social Patrol and Threads DMs use a browser signed in to your account (Threads has no DM API), so each patrol replies to at most 5 posts, waits 30–120 seconds at random between replies, and never replies to the same post twice.
What if the AI can’t answer?
Human handoff, sensitive-reply review and manual intervention preserve final judgment and accountability. When a teammate takes over, FRIDAI steps back and observes.
Can FRIDAI understand messages from overseas customers?
Detects the customer’s language and replies naturally. Keeps your brand voice in every language — built for global brands and international markets.
Which plan do I need for comment-to-DM, and how do I set it up?
There are two ways, and both need Social (comments) and Chat (DMs) on the same social account, with both authorized.
AI mode: in the comment notebook, write which comments should trigger it, how to reply publicly and what the first DM says, then add #FRIDAI to your post caption to switch it on.
Fixed keywords: on Instagram and Facebook. Go to Interactive Tools → Post Keyword DM, pick a post and set the keywords and DM content. No AI and no #FRIDAI needed — great for ad posts. The keyword plan (Auto) is not accepting new subscriptions right now.
Is there a trial? Is there a contract?
Yes: try it for 30 days for US$1 (NT$30 via PAYUNi or JKO Pay), no contract. The trial includes up to 100 DM or comment replies and 30 posts on the simplified dashboard. When the 30 days end or the allowance runs out, it switches to the plan you chose and billing starts, so cancel before then if you do not want to continue. Each service can be trialed once. Pay by card (USD) or with PAYUNi or JKO Pay (TWD).
Is there a discount for paying annually?
Paid plans are billed monthly or annually; annual billing is 10 months’ price for 12 months (2 months free). Post Lite is annual only, at US$300 a year.
How do I subscribe to Social Patrol?
Social Patrol is included with Social: install the patrol app on your own computer and keep it on. To run it 24/7 without your computer, add Cloud Patrol for US$2,000 a year (requires Social).
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