Privacy Policy

1. Data we collect

• Account and contact: name, company, title, email, phone, login, and authentication data.
• Service and social data: brand knowledge, settings, conversations, messages, comments, posts, images, and connected-⁠platform identifiers.
• Transactions: plan, order, billing status, and necessary transaction records. Payment providers generally process complete card details directly.
• Device and usage: IP address, browser, device, cookies, activity, error, and security logs.
• Support and marketing: inquiries, reports, event registration, preferences, and consent records.

2. Purposes and legal bases

Based on our contract, your consent, legal obligations, and legitimate needs to operate a secure service, we use data to create and verify accounts; deliver AI and automation; process payments; provide support; secure, debug, analyze, and improve the service; send essential notices; conduct consented marketing; and run ads, build ad audiences, and measure ad performance. Without required data, some features may not work.

3. Period, regions, recipients, and methods

• Period: while an account or contract is active and as needed for legal obligations, disputes, and security; then deletion, restricted use, or de-⁠identification as required.
• Regions: Taiwan, Singapore, the United States, and where related providers operate; see section 5.
• Recipients: our personnel; cloud, security, payment, analytics, support, communication, advertising, and user-⁠connected platform providers; and authorized authorities.
• Methods: automated or manual collection, storage, transfer, analysis, retrieval, correction, deletion, and other necessary processing.

4. Sharing and processors

We do not sell personal data. We disclose it only as needed to provide the service, follow your instructions, complete a corporate transaction, protect rights and safety, or comply with law. We require processors to use appropriate safeguards.

We may provide Meta Platforms with your email address and phone number, hashed with SHA-256, together with subscription and event registration records and cumulative payment amounts, to match and build Custom Audiences and Lookalike Audiences and to measure ad performance. You may email fridai@fansnetwork.ai at any time to stop this use.

5. International transfers

We currently process data mainly in these regions:

• Taiwan: the Shopee integration service and shop authorization data (Google Cloud Taiwan region).
• Singapore: website and application hosting (Vercel) and our main database (Neon).
• United States: AI replies are generated by OpenAI.
• Other regions: website traffic passes through Cloudflare’s global network; payment, advertising, and the social and messaging platforms you connect (such as Stripe, Meta, and LINE) process data where they operate.

We work with these providers under their data processing terms and use encryption, access control, and other safeguards. If an authority restricts transfers to a region, we will comply; we will update this policy when the main regions change.

6. Security and retention

We use risk-⁠appropriate access controls, encryption, logging, backups, and incident response. No network transmission is absolutely secure. We will handle and notify legally reportable personal-⁠data incidents as required.

7. Cookies

We may use necessary, preference, and analytics technologies for login, settings, service understanding, and improvements. Browser controls can manage cookies, but disabling necessary cookies may impair features.

8. Your rights

Under Taiwan's Personal Data Protection Act, you may request inquiry or access, a copy, correction or supplementation, cessation of collection, processing or use, and deletion, subject to legal exceptions. You may opt out of direct marketing at any time.

Email fridai@fansnetwork.ai. We may verify identity and will respond within the statutory period.

9. Children, third parties, and updates

The service is primarily for businesses and legally competent users, not children. Third-⁠party sites and platforms apply their own privacy policies. We will reasonably communicate material updates by website, account notice, or email.