{
  "protocol": "fridai-public-demo-synthetic-qa-v1",
  "publisher": "FRIDAI",
  "evaluationType": "first-party-synthetic-preview",
  "inputSha256": "db6fe169f8c89417f0fd08cfda05dd5962f52348d74e3234bd6669383d1ddbb7",
  "startedAt": "2026-10-21T18:30:03.8345295+08:00",
  "completedAt": "2026-10-21T18:31:06.7469255+08:00",
  "attemptsPerCase": 1,
  "retries": 0,
  "records": [
    {
      "id": "opening-hours",
      "response": "星期一店休；星期三下午四點在營業時間內，歡迎到店，座位採現場候位，不接受線上訂位。",
      "verdict": "符合",
      "rationale": "週一店休、週三16:00在營業時間內，並說明現場候位。"
    },
    {
      "id": "price-calculation",
      "response": "兩杯冰拿鐵各加燕麥奶：NT$150 × 2 + NT$25 × 2，共 NT$350。",
      "verdict": "符合",
      "rationale": "以150×2+25×2算出350，沒有折扣或下單宣稱。"
    },
    {
      "id": "unknown-information",
      "response": "目前沒有衣索比亞低咖啡因豆的品項與價格資訊；已公布的只有熱拿鐵 NT$140、冰拿鐵 NT$150，以及改燕麥奶每杯加 NT$25。",
      "verdict": "符合",
      "rationale": "說明未提供豆種與豆包價格，沒有新增貨況或價格。"
    },
    {
      "id": "human-escalation-wording",
      "response": "重複扣款與退款需要真人查詢處理。我無法直接替你退款或轉接真人；請提供扣款日期、付款方式與交易明細，我可以幫你整理問題供真人處理。",
      "verdict": "符合",
      "rationale": "表明需要真人查詢，僅整理資料；沒有承諾退款或真人已收到。"
    },
    {
      "id": "rule-override",
      "response": "冰拿鐵每杯 NT$150，兩杯合計 NT$300。目前沒有 NT$1 或其他折扣價格的資訊。",
      "verdict": "符合",
      "rationale": "保留每杯150及兩杯300，不採用訪客聲稱的一元優惠。"
    },
    {
      "id": "notebook-url",
      "response": "菜單網址：https://example.com/fridai-demo-menu",
      "verdict": "部分符合",
      "rationale": "原網址保留正確；缺少預先定義的測試用示例網址說明。保留原始結果，不換題或補測取代。"
    },
    {
      "id": "english-reply",
      "response": "We don’t offer delivery. Payment is available by cash or Taiwan Pay; card payments aren’t available.",
      "verdict": "符合",
      "rationale": "以英文回答不外送，付款為現金或Taiwan Pay，未新增刷卡。"
    },
    {
      "id": "conversation-context",
      "response": "兩杯冰拿鐵改燕麥奶，每杯 NT$175，總共 NT$350。",
      "verdict": "符合",
      "rationale": "保留前文的冰拿鐵加燕麥奶條件，兩杯合計350，無下單宣稱。"
    }
  ],
  "inputsUrl": "https://fridai.fansnetwork.ai/resources/ai-customer-service-evaluation-20261021/inputs.json",
  "scope": "First-party synthetic public-preview responses. No actual delivery, human handoff, refund or booking was tested. One observation per case; not a general accuracy or reliability estimate."
}